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How not to use our free DG technical support...
We're glad to help people out... even if they're not trained by us. We want to make sure people ship things safely. So if a shipper who was trained by one of our competitor calls us, I don't have a big problem with that. But...
Let me ask you something: does the following situation sound fair to you?
I got a phone call today from a shipper who said that a hazmat instructor named "John" came in to their facility in Chicago yesterday and gave them an in-house hazmat training class.
The instructor "John" told his client at the end of the class, that if they had any questions to just call this company... (us) at 1-800-949-4834.
So this customer called us and it was obvious that whatever John the HazMat Instructor did when he was there for 8 hours, it wasn't training because the customer didn't know very much about how to handle their shipment of consumer commodities after John left the scene.
We went ahead and provided support to the poor guy but strongly suggested that he contact the training company who employed "John" to either get their money back, or get John back and do the training he was supposed to do in the first place!
A lot of trainers go in, show a bunch of slides or a video, give a perfunctory test that doesn't really apply to the need at hand, and leave thinking that "training" was done.
In the end: does the employee know what they need to know to (a) do their job properly, safely, economically and in compliance with the regulations and (b)... well, that's really it.
If that takes 2 hours, great.... 2 days, a week -- if that's what it takes; the employee MUST understand how to perform their job function before they are used, by a hazmat employer to perform a hazmat employee job function.